Patient Rights
- You have the right to personal privacy and care in a safe setting free of all forms of abuse, harassment, discrimination or reprisal.
- You have the right to accurate and easily understood information about your health procedure, health care professionals, and our health care facility. If you speak another language, have a physical or mental disability, or just do not understand something, help should be given so you can make informed health care decisions prior to your treatment or procedure.
- You have the right to choose health care providers who can give you high-quality health care.
- If you have severe pain, an injury, or sudden illness that makes you believe that your health is in serious danger, you have the right to be screened and stabilized using emergency services. You should be able to use these services whenever and wherever you need them, without needing to wait for authorization and without any financial penalty.
- You have the right to know your treatment options and take part in decisions about your care. Parents, guardians, family members, or surrogates that you select can represent you if you cannot make your own decisions according to state law. If a patient is adjudged incompetent under applicable state health and safety laws by a court of proper jurisdiction, the rights of the patient are to be exercised by the person appointed under state law to act on your behalf.
- You have a right to considerate, respectful care from your doctors, health plan representatives and other health care providers that does not discriminate against you.
- You have the right to talk privately with health care providers and to have your health care information protected. You also have the right to read and copy your own medical record. You have the right to ask that your doctor change your record if it is not correct, relevant or complete. Unless authorized by law, you have the right to approve or refuse record release.
- You have the right to a fair, fast, and objective review of any complaint you have against your health plan, doctors, hospitals or other health care personnel without fear of reprisal. This includes complaints about waiting times, operating hours, the actions of health care personnel, and the adequacy (or lack of) of treatment or care.
- You have the right to submit a grievance either verbally or in writing to: Administrator of Wilshire Surgery Center, 9775 SW Wilshire St., Ste 250, Portland Oregon 97225, 503-688-5185. You will receive a written notice of decision within 14 business days describing the steps taken to investigate, the results, and the completion date.
- Contact information if you feel as if any Rights were violated are as follows: Office of Medicare Beneficiary Ombudsman Website: https://shiba.oregon.gov/get-help/Pages/help-near-you.aspx, or contact Medicare at 1-800-MEDICARE, or the Oregon Health Authority, Health Care Regulation and Quality Improvement, 800 NE Oregon St Ste 305, Portland Oregon 97232-2162, Oregon Health Authority or call 971-673-0540.
